This news comes a massive blow for the ride-hailing giant as the capital city made up one of the biggest markets for Uber with over 3.5 million users.
The reasons behind that the city’s transport regulator, Transport for London, claimed it found a ‘pattern of failures’ regarding Uber’s performance in the city. This included unauthorised drivers using the accounts of authorised drivers and drivers using vehicles they weren’t registered to drive.
Tfl claims these drivers conducted about 14,000 trips. All of these trips had been made by unauthorised drivers with one driver even having had his license revoked.
Additionally, Tfl also found that drivers who had been suspended from the platform were still able to create accounts and drive. Tfl also claims there were cases where the drivers didn’t have the right insurance in place.
The regulator acknowledged that Uber has tried to make changes in the past to fix these issues but added that ‘it is unacceptable that Uber has allowed passengers to get into minicabs with drivers who are potentially unlicensed and uninsured’.
In an email Uber sent to it’s customers, the app claimed ‘We think this decision is wrong and we will appeal. You and the 3.5 million riders who rely on Uber in London can continue to use the app as normal’.
They further added that they remain ‘100% committed to your safety’.
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